Return & Exchange Policy

We want you 100% happy with your order.

Eligible Returns:

• Only if we sent the wrong item or size

• Item must be unused, unwashed, in original condition with tags & packaging

• Contact us within 3 days 

Not Eligible:

• Final Sale items

• Customised or personalised items

• Items that are worn, washed, altered, or damaged

How to Return:

  1. Message us on Instagram @favela.gcc with your order number

  2. We’ll guide you step by step

  3. Include the original packing list

  4. Return the item via a reliable courier (return shipping is on you)

Refunds & Exchanges:

  • Refunds are issued after inspection to your Bank Account or store credit

  • Shipping fees are non-refundable

  • Refunds are issued within 90 - 120 Days

Damaged or Incorrect Items:

  • Contact us within 48 hours with photos

  • We’ll replace or refund at no cost to you

Need Help?