Return & Refund Policy

At FAVELA, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 7-day return and refund policy for eligible items.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The return request must be made within 7 days of receiving the order.
  • The item must be unused, unwashed, and in its original packaging with all tags attached.
  • Items must be in resellable condition without any damage or alterations.

Non-Returnable Items:

  • Customized or personalized items.
  • Items marked as Final Sale.
  • Any item that shows signs of wear, damage, or misuse.

2. How to Initiate a Return

  • Step 1: Contact us at faveladxb@gmail.com with your order number and reason for return.
  • Step 2: Our team will review your request and provide return instructions.
  • Step 3: Ship the item back to us using a reliable courier service (return shipping costs are the buyer’s responsibility).
  • Step 4: Once received and inspected, we will process your refund or exchange.

3. Refund Process

  • Refunds are issued within 5-7 business days after the returned item is approved.
  • The refund will be processed via the original payment method (credit/debit card, bank transfer, or store credit).
  • Shipping fees are non-refundable unless the return is due to a defective or incorrect item sent by us.

4. Exchanges

  • If you wish to exchange an item for a different size or style, please follow the return process and place a new order for the desired item.

5. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos.
  • We will arrange a replacement or full refund at no additional cost to you.

6. Contact Us

For any return or refund inquiries, please reach out to us at:

By purchasing from FAVELA, you agree to this Return & Refund Policy.