Refund policy

We want you 100% happy with your order.

Eligible Returns:

  • Contact us within 3 days of delivery

  • Item must be unused, unwashed, in original condition with tags & packaging

  • Only if we sent the wrong item or size

Not Eligible:

  • Final Sale items

  • Customized or personalised items

  • Items that are worn, washed, altered, or damaged

How to Return:

  1. Message us on Instagram @favela.gcc with your order number

  2. We’ll guide you step by step

  3. Include the original packing list

  4. Return the item via a reliable courier (return shipping is on you)

Refunds & Exchanges:

  • Refunds are issued after inspection to your original payment method or store credit

  • Shipping fees are non-refundable

  • Exchanges for a different size/style are possible depending on availability

Damaged or Incorrect Items:

  • Contact us within 48 hours with photos

  • We’ll replace or refund at no cost to you

Need Help?

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Message our 24/7 customer support anytime on Instagram @favela.gcc, we’ve got you.

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FAVELA is you

You’re more than a customer, you’re part of a culture.
A community that lives streetwear, moves with confidence, and chooses real style over hype.
Built for the streets. Worn your way.

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